Operating systems & startup
Windows and macOS startup errors, damaged installations, drivers and update problems are assessed with your data requirements in mind.
Windows, macOS & software / Burnaby
Windows, macOS & software in Burnaby.
Startup errors, updates, malware, drivers and network problems.
What we check
Understand the cause before replacing parts.
Security & unwanted software
We can investigate malware, unwanted applications and suspicious behaviour. Never send account passwords in an estimate request.
Wi-Fi, networking & peripherals
We assess computer-side wireless, network, printing and peripheral problems. Describe what works, what fails and any recent changes.
Before you start
Useful details for your estimate.
Note the exact model and when the fault began. Include any recent drops, liquid exposure, upgrades or error messages. A photograph of the symptom can be useful at the assessment stage, but do not share passwords or private files.
Received by 2 p.m. on an open business day, estimated by the end of that business day. Later receipts are estimated by the end of the next open business day. Estimated within 2 business hours after receipt and the required information. Burnaby physical drop-off only. No charge; estimated within up to 3 business days after the device is received. An estimate explains the next step. Parts and labour are approved separately after the fault and repair options are understood.
If your files are at risk, say so before a reinstall or storage replacement is considered.
Symptoms and useful observations
Describe what the computer is doing.
- Windows or macOS will not startRecord the error message and the last successful startup. Tell us whether files are backed up before a reset, reinstall or storage change is discussed.
- Updates, drivers and applicationsInclude the application version and the point at which the problem occurs. Software purchases and subscription charges are separate from the estimate.
- Unwanted software or suspicious behaviourDescribe the symptoms without sending passwords or payment details. Account recovery and device repair are different tasks and must be scoped clearly.
- Wi-Fi, printers and accessoriesExplain whether other devices work on the same network and whether the computer works elsewhere. Include the model of any printer, dock or peripheral involved.
Common questions
Before your Burnaby estimate.
Keep important files protected first. A reset or reinstall can remove information needed for recovery or diagnosis. Describe the error and discuss the next step before erasing the system.
Yes. Record the exact error or the point where startup stops. A startup problem can involve software or storage, so the estimate may recommend an inspection before a final repair quote.