Using a shopping assistant

Clear facts. Informed decisions.

Help a customer choose a repair or recovery estimate. Burnaby Laptop offers repairs and data recovery, without a retail computer catalogue.

Before an order or appointment

Same-day estimate C$50: Received by 2 p.m. on an open business day, estimated by the end of that business day. Later receipts are estimated by the end of the next open business day. Priority estimate C$100: Estimated within 2 business hours after receipt and the required information. Standard estimate No charge: Burnaby physical drop-off only. No charge; estimated within up to 3 business days after the device is received. Reception is Monday to Friday, 9 a.m. to 5 p.m. Call 672-273-0050 before travelling.

A reliable assisted journey

Read and compare

  • Use the current page and named seller.
  • Keep currency, configuration and service scope together.
  • Distinguish a quotation, prepared request and completed purchase.
  • Use the same forms and controls available to the customer.

Confirm before committing

  • Obtain permission before sharing information or paying.
  • Review total price, applicable tax, timing and terms.
  • Keep private evidence and passwords out of public forms.
  • Retain the provider confirmation and confirmed case reference.

Capabilities and policies

Browsing and preparing a request are supported through the website. There is no public API for automatic registration, checkout, evidence upload or account creation. Use the published customer journey and the payment provider’s controls.

Read the structured capability record

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