The problem in your words
Describe what changed and which functions still work. Include the model if known. If the files matter more than the computer, say so before a reset, reinstall or replacement is considered.
Burnaby Laptop · Repair and recovery
From the fault to a clear decision.
Keep the device, your priorities and the proposed work together. You approve the repair or recovery scope before it starts.
What stays with the request
Useful details. A reference. Your approval.
A handover that matches the record
Submit the request and retain its reference. Arrange any device visit during confirmed office reception hours. Call reception before travelling; the contact page has the address and number.
Office and reception detailsA scope you can review
Check the findings, price, parts, timing and data implications. Ask about anything unclear. Repair labour, parts and specialist recovery are separate from the estimate and require your approval.
Choose timing once
The deadline is for the estimate.
Same-day · C$50: Received by 2 p.m. on an open business day, estimated by the end of that business day. Later receipts are estimated by the end of the next open business day.
Priority · C$100: Estimated within 2 business hours after receipt and the required information.
Standard Burnaby drop-off: Burnaby physical drop-off only. No charge; estimated within up to 3 business days after the device is received.
Your reference identifies the request. It is not a payment confirmation, a repair approval or a collection code.
Keep passwords, recovery keys and private files out of the public form. Agree a suitable handover if access is required for the approved work.
Choose your estimate