Batteries & charging
We check battery condition, the charger, charging port and charging circuit. Replacement parts are matched to the device.
Power, batteries & charging / Burnaby
Power, batteries & charging in Burnaby.
Battery wear, charging ports and computers that will not turn on.
What we check
Understand the cause before replacing parts.
No power or no startup
We investigate power supplies, internal connections, storage and board faults rather than assuming every failure is a battery problem.
Desktop power supplies
Unexpected shutdowns and startup failures may involve the power supply, cooling or another component. The estimate explains the proposed repair.
Before you start
Useful details for your estimate.
Note the exact model and when the fault began. Include any recent drops, liquid exposure, upgrades or error messages. A photograph of the symptom can be useful at the assessment stage, but do not share passwords or private files.
Received by 2 p.m. on an open business day, estimated by the end of that business day. Later receipts are estimated by the end of the next open business day. Estimated within 2 business hours after receipt and the required information. Burnaby physical drop-off only. No charge; estimated within up to 3 business days after the device is received. An estimate explains the next step. Parts and labour are approved separately after the fault and repair options are understood.
If your files are at risk, say so before a reinstall or storage replacement is considered.
Symptoms and useful observations
Describe what the computer is doing.
- No lights and no responseTell us whether the computer stopped suddenly, had been stored or failed after a spill. Include the original charger or its exact specification when arranging the assessment.
- Battery drains or will not chargeDescribe whether the machine runs from the charger, shuts off when unplugged or reports a battery error. Battery replacement is one possible outcome, not an automatic diagnosis.
- Loose charging connectionAn intermittent port may involve its connector, mounting or board circuitry. Avoid holding the cable at an angle to force a damaged connection.
- Desktop restarts and shutdownsRecord what the computer was doing and whether it restarts by itself. Power supply, cooling, memory, storage and other faults need to be distinguished.
Common questions
Before your Burnaby estimate.
Yes. Record the charger model and wattage, whether any charging light appears and whether the computer works when plugged in. Those observations help separate charging, battery and power faults.
Stop using or charging the device and mention the swelling in the request before arranging a handover. Do not press, puncture or try to flatten the battery.