Keyboards & trackpads
Missing keys, liquid-affected keyboards, unresponsive trackpads and internal connection problems are assessed by model.
Keyboards, ports & physical damage / Burnaby
Keyboards, ports & physical damage in Burnaby.
Keys, trackpads, hinges, cases, USB ports and connectors.
What we check
Understand the cause before replacing parts.
Hinges & enclosures
We inspect the hinges and their mounting points. Repair options depend on the damage and replacement-part availability.
Ports & connectors
Charging, USB, audio and display connections may need cleaning, a replacement module or board-level work. We quote the appropriate route.
Before you start
Useful details for your estimate.
Note the exact model and when the fault began. Include any recent drops, liquid exposure, upgrades or error messages. A photograph of the symptom can be useful at the assessment stage, but do not share passwords or private files.
Received by 2 p.m. on an open business day, estimated by the end of that business day. Later receipts are estimated by the end of the next open business day. Estimated within 2 business hours after receipt and the required information. Burnaby physical drop-off only. No charge; estimated within up to 3 business days after the device is received. An estimate explains the next step. Parts and labour are approved separately after the fault and repair options are understood.
If your files are at risk, say so before a reinstall or storage replacement is considered.
Symptoms and useful observations
Describe what the computer is doing.
- Missing or repeating keysState which keys fail and whether the issue occurs in every application. External keyboards, internal connectors and the keyboard assembly help narrow the fault.
- Trackpad and pointer problemsDescribe clicks, movement, gestures and whether the case is lifting. Physical distortion or swelling should be mentioned before arranging a handover.
- Broken hinges or cracked housingsA hinge can pull mounting points out of the enclosure or damage display wiring. Keep the lid in a safe position and avoid forcing it open or closed.
- USB, audio and display portsName each affected port and what you have tried connecting. The repair may involve a replaceable module or the motherboard, depending on the design.
Common questions
Before your Burnaby estimate.
A loose or broken hinge can put pressure on the case, screen or nearby cables. Avoid forcing the lid and explain which side is affected when you request the estimate.
Yes. Name the affected keys or connectors and describe whether the problem is intermittent. The available repair depends on the design and the surrounding damage.